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Sylmar Displays Ordering Information Thank you for visiting Sylmar Displays Online. If you have any questions about our products or your order, please contact us at: Email: Sylmardisp@aol.com Telephone: 203-393-1059 Fax: 203-393-2457 Mail: Sylmar Displays Bethany Sciences, LLC PO Box 3726-T Amity Station New Haven, CT 06525-0726 USA Fast Shipment Most orders are shipped within 48 hours of receipt, so you can expect to receive your package in 7-10 business days depending on your proximity to Connecticut. (United States deliveries) In the event we are out of stock and cannot ship an item within 30 days, you will be notified of the expected shipping date. We will not charge your credit card until we ship your order. Shipping Information - United States Standard deliveries are sent via United Parcel Ground Service or First Class Mail. Shipping will be added to your order as follows:
* We will calculate actual shipping charges on credit card orders. (We reserve the right to adjust shipping charges to reflect current rates or actual charges.) Shipping Information - Foreign We ship to most countries, but not all. International orders are evaluated on an individual basis. International Air Mail and Surface shipping charges are based on weight and country of delivery and will be added to your order. International customers are responsible for any customs fees, tariffs, or duties if required. Please contact us at Sylmardisp@aol.com or call 203-393-1059 for more information regarding international shipments. In a hurry? Federal Express, UPS Next Day and Second Day Air service is available to most areas. If you request expedited shipping, appropriate charges will be added to your order to cover expedited delivery services. Payment Options We accept online payment by Mastercard, VISA, Discover and American Express. Online Order Security All Sylmar Displays online transactions are SSL secure and encrypted for your protection. Prices Prices are current at time of web publishing, but are subject to change or correction without notice. We will notify you of any price increase before shipping your order. Guarantee We appreciate your purchase from Sylmar Displays. If you are not satisfied with your order, return your purchase in new condition within 30 days of invoice for a prompt refund or exchange. For assistance, please call our customer service department at 203-393-1059. Returns For retail returns, return the item to us in new condition within 30 days of date of invoice for a full refund of your merchandise total. For wholesale returns, call for a return authorization within 15 days of receipt of merchandise. A 20% restocking fee will be charged for all wholesale returns. Damaged Merchandise If your order is damaged in shipping, contact the carrier at one for an inspection. Retain all packing material. Carrier is responsible for damage in transit. Privacy We take your privacy very seriously and ask only for the information we need to provide the service you request. For example, when you place an order, we will need your name and address as it appears on your credit card bill, your credit card number and expiration date, and your shipping address if it is different from your billing address. We will also request your telephone number and email address in the event we need to contact you about your order. We do not sell, rent or share any of our customer information with any other company. |
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